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Brown Sands

Chaz Tours and Travel Booking Terms & conditions and Cancellation Policy 

1. Introduction

The following Terms and Conditions outline the agreement between Chaz Tours and Travel and the customers who utilize their services. It is important for customers to carefully read and understand these terms before booking any travel arrangements. By using Chaz Tours and Travel, customers acknowledge their acceptance of these terms and agree to abide by them throughout the duration of their trip.

1.1. Purpose

The purpose of these Terms and Conditions is to establish a clear understanding between Chaz Tours and Travel and its customers regarding the rights, responsibilities, and obligations of both parties. The terms aim to provide a framework for a safe and enjoyable travel experience, ensuring transparency and fairness in all interactions between Chaz Tours and Travel and its customers.

1.2. Scope

These Terms and Conditions apply to all individuals, regardless of nationality or residency, who engage in any form of booking or travel arrangements with Chaz Tours and Travel. The scope of these terms includes all aspects of the customer's journey, from the initial reservation process to the completion of the tour. It encompasses all destinations, activities, accommodations, transportation, and services provided by Chaz Tours and Travel.

1.3. Definitions

For the purpose of these Terms and Conditions, the following definitions apply: "Chaz Tours and Travel" refers to the company providing travel and tour services. "Customer" refers to the individual or group who books and participates in the tour. "Tour" refers to the complete travel package provided by Chaz Tours and Travel, including transportation, accommodation, and any additional services. "Reservation" refers to the act of requesting and securing a spot on a specific tour. "Booking" refers to the confirmed reservation with complete payment. "Cancellation" refers to the termination of a reservation or booking by the customer prior to the tour's commencement.

Why choose Chaz Tours and Travel

1. Benefits of choosing Chaz Tours and Travel

Choosing Chaz Tours and Travel comes with a multitude of benefits. Firstly, we offer a wide range of travel destinations to cater to every traveler's preferences. Whether you dream of exploring exotic beaches, historic cities, or breathtaking natural landscapes, we have the perfect destination for you. Additionally, our expertise in travel planning ensures that all aspects of your trip are meticulously taken care of, from flights and accommodations to transportation arrangements and travel insurance. We pride ourselves on providing personalized travel experiences tailored to your unique interests and preferences. Moreover, our competitive pricing guarantees that you get the best value for your money. Finally, our commitment to excellent customer service means that you can rely on us to assist you every step of the way, ensuring a smooth and stress-free travel experience.

1.1. Wide range of travel destinations

At Chaz Tours and Travel, we offer an extensive selection of travel destinations to satisfy every wanderlust-seeking traveler. Whether you desire a relaxing beach getaway, an adventurous mountain expedition, or an immersive cultural experience, we have the perfect destination for you. From popular tourist spots to off-the-beaten-path hidden gems, our wide range of travel destinations ensures that there is something for everyone. With our expertise and knowledge in various locations worldwide, we can provide you with comprehensive information and recommendations to help you choose the perfect destination that aligns with your interests and preferences.

1.2. Expertise in travel planning

Chaz Tours and Travel prides itself on its expertise in travel planning. Our team of experienced travel professionals has in-depth knowledge of various destinations, ensuring that every aspect of your trip is meticulously planned and executed. From selecting the most convenient flights and accommodations to arranging transportation and creating detailed itineraries, our expertise guarantees a seamless and enjoyable travel experience. We stay up-to-date with the latest travel trends, safety protocols, and regulations to provide you with accurate and reliable information. With Chaz Tours and Travel, you can trust that your travel plans are in capable hands, allowing you to relax and fully immerse yourself in your chosen destination.

1.3. Personalized travel experiences

One of the key advantages of choosing Chaz Tours and Travel is our commitment to providing personalized travel experiences. We understand that each traveler has unique preferences and interests, which is why we tailor our itineraries to suit your individual needs. Whether you prefer cultural immersion, outdoor adventures, or a mix of both, we can create a personalized travel experience that aligns with your desires. Our team takes the time to understand your interests, budget, and travel goals to curate a memorable trip specifically tailored to you. With our attention to detail and focus on customization, you can be assured of an unforgettable travel experience that exceeds your expectations.

1.4. Competitive pricing

When it comes to pricing, Chaz Tours and Travel offers a competitive edge. We strive to provide affordable travel options without compromising on quality or experiences. Our strong relationships with airlines, hotels, and local partners enable us to negotiate the best deals and pass on the savings to our customers. We understand the value of your hard-earned money and ensure that you receive the utmost value from every dollar spent. With transparent pricing and no hidden costs, you can trust Chaz Tours and Travel to offer competitive rates that allow you to embark on your dream vacation without breaking the bank.

1.5. Excellent customer service

At Chaz Tours and Travel, we pride ourselves on providing excellent customer service. From the moment you reach out to us until you return from your trip, our dedicated team is here to assist you every step of the way. We believe in building long-lasting relationships with our customers, which is why we go above and beyond to ensure your satisfaction. Our knowledgeable and friendly staff are available to answer any questions, provide recommendations, and address any concerns you may have. We understand that travel plans can sometimes change or unexpected situations may arise, and we are here to provide the necessary support and guidance. With Chaz Tours and Travel, you can expect prompt and reliable customer service that exceeds your expectations.

Chaz Tours and Travel - Terms & Conditions

1. Booking and Reservation:

1.1 To secure your reservation for a Chaz Tours and Travel package, a non-refundable deposit of 20% of the total tour cost is required at the time of booking.

1.2 The reservation is considered confirmed only upon receipt of the deposit.

2. Payment Schedule

2.1 Four (4) months before the start of the tour, a payment of 50% of the total tour cost is due.

2.2 Two (2) months before the start of the tour, the remaining 30% of the total tour cost is due.

2.3 One (1) month before the tour start date, the final payment of the remaining 50% of the total tour cost is required.

3. Payment Methods

3.1 Payments can be made via bank transfer, credit card, or any other method agreed upon by both parties.

3.2 All bank charges related to the payment are the responsibility of the client.

4. Cancellation and Refund Policy

4.1 The 20% deposit is non-refundable under any circumstances.

4.2 Cancellation made less than four (4) months before the tour start date will result in a 50% cancellation fee.

4.3 Cancellation made less than two (2) months before the tour start date will result in a 80% cancellation fee.

4.4 No refund will be provided for cancellations made within one (1) month of the tour start date.

5. Changes and Amendments

5.1 Changes to the tour itinerary or dates are subject to availability and may be subject to additional charges.

5.2 Chaz Tours and Travel reserves the right to alter or cancel the tour due to unforeseen circumstances. In such cases, a full refund will be provided.

6. Travel Insurance

6.1 It is strongly recommended that all clients purchase comprehensive travel insurance to cover any unforeseen circumstances, including but not limited to cancellations, medical emergencies, and travel delays.

7. Client Responsibilities

7.1 Clients are responsible for ensuring that they have all the necessary travel documents, including passports, visas, and health certificates.

7.2 Clients are responsible for their own health and well-being during the tour and should inform Chaz Tours and Travel of any medical conditions or special requirements in advance.

8. Force Majeure

8.1 Chaz Tours and Travel shall not be held responsible for any delays, changes, or cancellations caused by events beyond its control, including but not limited to natural disasters, strikes, or government actions.

9. Governing Law

9.1 This contract is governed by the laws of the Republic of Kenya.

10. Acceptance of Terms

10.1 By making a deposit or full payment, the client acknowledges and agrees to abide by these terms and conditions.


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